Legislation, ethics, duty of care, consumer rights, discrimination, confidentiality & Aust. Privacy Principles.
Spectrum of the ophthalmic industry
Industry overview of where we all fit in.
Spectrum of the patient experience
Patient enquiries, appointments, diary management, record cards, confidentiality, optical terminology and reading out prescriptions.
Spectrum of lenses
Making the right lens choice, lens types, materials, refractive index, Abbe value, base curve, MSU (will it cut out) and grind vs stock.
Spectrum of frames
Frame types, designs, materials, boxing and datum measurements and parts.
Successful frame selection based on size, fashion, lifestyle, use, prescription needs, anatomical detail and correct fit.
Spectrum of facial measurements
Various methods for measuring PDs and heights for SV, SV Aspherics, bifocals & progressive lenses.
Spectrum of contact lenses
Contact lens types, materials, wearing modalities, permeability, insertion, removal and hygiene
Spectrum of customer service
Customer service, sales techniques, handling enquiries, closing the sale, handling; “how much will that be?”, the browser and final delivery.