This page (together with the documents referred to on it) tells you (“you” means the party contracting with SO for Courses) the terms and conditions on which we (“we”, “us” or “SO” means Spectrum Optical) supply training courses and events (“Courses”). Please read these terms and conditions carefully before booking any Courses on our Website. You should understand that by booking any Courses, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
1. Booking Courses or events
Bookings for Courses can be made via our “Website” (means www.spectrumoptical.com.au) at the following link: spectrumoptical.com.au or by contacting our Training & Events Team on 03 8589 7669. For online bookings, please select the Course that you require and click on the “Book” button, following the instructions step by step.
2. Description and pricing of Courses
Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the Course that you have booked prior to confirmation of your booking, we will tell you and give you the option of either reconfirming your booking at the correct price or cancelling your booking. In this instance, if we are unable to contact you or we receive no reply from you, your booking will be cancelled. SO reserves the right to change prices listed without notice. When payment has been received in full, or a formal purchase order (Invoice) has been provided (either by email or by post), the individuals’ place on the Course will then be confirmed and a binding contract will have been entered into between SO and the booking party. Please refer further to the “How to pay” section below.
SO reserves the right to modify, amend, limit, postpone, reschedule or cancel any Course, event or promotion due to insufficient registrations and or conditions beyond its control. Course times, dates or published prices may also be amended. SO also reserves the right to refuse to supply to any individual or company. Changes to Course prices, times and dates will be advised before the Course start date and any Course already paid in full will not be subject to the increased price. SO does not take any responsibility for any travel or accommodation costs incurred for any attendee to attend any Course or event nor does SO accept any liability for reimbursement of any costs incurred whatsoever in relation to its training Courses or events. Where a Course has been cancelled, attendees will be offered an alternative date for the same Course, a credit towards another Course or a refund. SO reserves the right to disclose personal information in the form of photographs and recorded images, via video and/or audio taken, during learning sessions. By accepting our terms and conditions attendees agree to SO using such images (including electronic images and name) for quality assurance purposes, to support attendances and for promotional purposes inclusive of website promotions. Your personal information will only be used or disclosed for these purposes or where required to by law. You may request your information to be amended or you may withdraw your consent for future disclosure by contacting email@example.com.
4. How to Pay
Payment must be made upon enrolment. If you are making a booking online, you can pay by credit or debit card in a secure environment. If paying upon an invoice then payment must be made within 7 days from the date of the invoice. Payment is required prior to commencement of the Course. Please note that we do not accept payment by cash or payments in any currency other than Australian dollars. You are advised to notify the Training & Events Team in advance if you wish to pay by direct bank transfer to ensure the swift confirmation of your booking. You will not be eligible to attend the Course until full payment is received. Purchasing one online course allows one person to access the training course. By accepting enrolment terms and conditions you are warranting that you are the person completing the Course.
GST will be shown separately on the invoice. An invoice will be sent to cover your payment. All course prices are not inclusive of GST and SO will add this charge to the invoice.
All cancellations must be made in writing to firstname.lastname@example.org. Where a firm booking has been accepted by SO and is subsequently cancelled, the customer will be liable for the following charges. Cancellation fees: 25% more than 7, 50% less than 7 and more than 2, and 100% less than 2 business days prior to course commencement. No charge for approved substitutes.
In the event that an attendee wishes to transfer the booking to another Course, a 10% administration fee will be charged and the request must be made in writing at least one week prior to the commencement of the course. All requests must be directed to email@example.com.
Requests for substitutions must be made in writing to firstname.lastname@example.org with all details of the substitution provided.
9. Non-Attendance – No Show
If an attendee fails to attend a Course, Course fees will not be refunded or allocated to another Course.
If you wish to exercise your right to cancel your booking, SO will refund the fees paid according to the above cancellation policy. If payment for the order was originally made by credit card, any refund will be made back to the same card. If payment for the order was made by another method, such as cheque a refund will be made by direct bank transfer to a bank account that you elect. Refunds will not be provided for change of mind.
11. Course Outcome
Completion of all SO courses will see an attendee awarded with a Certificate of Attendance only and does not qualify any attendee for points towards a qualification, entry to any qualification or PD points.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with judicial proceeding, court order, or legal process served on our Website.
SO uses personally identifiable information for essential communications such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. Access and communication
Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), SO does not warrant that you will have continuous access to the Website. SO will not be liable in the event that the Website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply. SO does not guarantee the delivery of communications over the internet as such communications rely on third party service providers. Electronic communication (including electronic mail) is vulnerable to interception by third parties and SO does not guarantee the security or confidentiality of these communications or the security of the Website. SO does not provide, and has no control over, communications, networks or services, the internet or other technology required or used across the Website and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise. Details contained on the Website relating to goods and services have been prepared in accordance with Australian law and may not satisfy the laws of another country. SO does not warrant that: the goods or services available on this Website; or the Website and its content, comply with the laws of any other country. It is your responsibility to determine whether the goods or services comply with the laws of your jurisdiction. If you access and use this Website or its content from outside Australia, you do so at your own risk.
All notices given by you to us must be given to the address as detailed on our website. We may give notice to you at either the e-mail or postal address you provide to us when registering. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or five days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, which such e-mail was sent to the specified e-mail address of the addressee.
17. Specific needs
SO aims to ensure that its events are accessible to all. If you have any specific needs, please advise us at the earliest possible time and we will contact you to discuss your requirements.
Venues are sourced and visited ensuring that SO standards are met. Venues are normally hotels with good conference and leisure facilities or dedicated conference centres.
19. Course providers
So providers are fully qualified dispensers and have the minimum Certificate IV in TAE qualifications.
20. Data Protection
SO keeps any personal data concerning you in confidence pursuant to Consumer Law.
All materials (“SO Materials”) provided for SO Courses including but not limited to graphics, code, text products, software, audio, visual presentations, music and design are owned by SO or SO’s third party Course providers. No content in whole or in part of the SO materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of SO. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of SO, or in the case of material licensed to SO, the owner of such materials.
No warranties or guarantees are made in any of the material. By using the material provided you accept all liability for your actions. Except for the express representations and warranties stated in this agreement, SO makes no warranties whatsoever. SO explicitly disclaims any other warranties of any kind, either expressed or implied, including but not limited to warranties of merchantability or fitness for a particular purpose or compliance with laws or government rules or regulations applicable to the product or services. All efforts have been made to ensure accuracy of information provided in SO courses. SO accepts no responsibility for any perceived errors. SO has the right, but not the obligation, to monitor any information, course content, comment, content, communication, advice, text, or other material (Content) made available or posted on the Website. SO reserves the right, in its absolute discretion, to block, modify or remove any Content contained on the Website without notice, and will not be liable in any way for possible consequences of such actions. The Content on the Website is for general information purposes only. Furthermore, SO does not warrant or make any representations as to any third party services described or referred to on the Website including any courses offered by any company or entity that provides education services or referral services who is a registered user of SO. Any use of SO materials or information by another person or organisation is at the user’s own risk. The Content on this Website is obtained and developed from a variety of sources including but not limited to Education Providers, collaborations with third parties and information provided by third parties under licence. Inclusion of Content on this Website is not an endorsement of any organisation, Education Provider, product or service. SO provides no endorsements of any Education Provider. You agree that you are solely responsible for reviewing any courses promoted on the Website to confirm the course’s suitability to your needs. While care has been taken in preparing the Content on this Website, SO and its employees, related parties, directors, officers, agents, volunteers, contractors and subcontractors will not accept any liability, including for any loss or damage, resulting from the reliance on the Content, or for its accuracy, currency and completeness. You agree to be solely responsible for any Content that you communicate or otherwise provide over the Website. If you have a complaint regarding any Content, SO’s sole obligation will be to review any written complaint notified to it and, if it sees fit, in its sole discretion, to modify or remove the particular Content.
23. Complaints Procedure
At SO we are committed to providing a high standard of training. If you are not happy with any element of the training provided from the Training & Events Team, please contact SO on 03 8589 7669.
24. Modification of Terms and Conditions
SO reserves the right to update and change the terms and conditions from time to time without notice. Any alterations to products or services shall be subject to the terms and conditions. Continued use of a product or service after any such changes shall constitute consent to such changes.