If our incredible ophthalmic industry is a coat of many colours, then it can also be said that the optical assistant wears many hats of different colours. What an exciting role this truly is, where there is opportunity for an employee to be an all round star in;
The incredible optical assistant has an immensely complex and often underestimated job role;
They must have an understanding of, prescriptions, the eye test process, visual activity and variations of normal function of the eye, eye conditions, and also dispense glasses and contact lenses. As well, optics as a second language is initially difficult.
Practice staff also must have the desire to:
Optical assistants can`t be expected to refer all patient enquiries to the other members of staff as this proves both costly and inefficient in terms of practice management, patient satisfaction and it also fosters disengagement in the individual staff member.
Your staff should and will be your greatest asset, foster the relationship to the benefit of the practice and your patients.
The incredible optical assistant`s role is to:
Spectrum of Front Office Skills
Spectrum of Dispensing Skills
Spectrum of Sales Skills
The Incredible Optical Assistant`s Guiding Principles